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Understand Your Rights on ggg99

Our legal terms set out what you can expect from ggg99 and what we expect in return — covering account use, data handling and how disputes are approached.

Account TermsPrivacy & DataIndonesia EligibilityDANA / OVO / GoPay ContextContact Your Rights
ggg99 Understand Your Rights on ggg99
HOW WE HANDLE THIS

Data, Security and Account Integrity

Handling your account and wallet information responsibly is central to how ggg99 operates. Here is what we do in each key area — no vague claims, just the actual practice.

Data Retention

We keep your account and transaction records — including DANA, OVO and GoPay activity — for as long as required by our operating obligations. You can request a summary through live chat.

Cookie Use

Our site uses session cookies to keep your account logged in and functional cookies to remember your wallet preference. You can manage cookie settings in your browser at any time.

Account Security

Each login is verified via a one-time PIN sent to your registered mobile number. Wallet-linked transactions require a second confirmation inside the DANA, OVO or GoPay app itself.

Request a Change

To update your registered name, wallet ID or contact number, submit a request through live chat or email with account verification. Changes take effect after identity confirmation is complete.

LEGAL CONTACT PATHS

Reach Us About Policy Questions

If you have a question about how our terms apply to your account, how your wallet data is handled, or how to request a change to your information, our support team is the right starting point. We handle legal and account queries through the channels below — pick whichever works for you.

Live Chat Open the chat icon inside your account dashboard. Our team can clarify how specific terms apply to your DANA, OVO or GoPay-linked account in real time.
Email Support Send policy or data-related queries to our support email, found in the Help section of your account. We aim to respond to written legal requests within a reasonable timeframe.
Account Help Centre The Help Centre inside your account menu covers common policy questions — including how to update your registered wallet, change account details or review your data record.

Common Questions About Our Terms

Real questions about how our legal terms work, who they apply to and how to exercise your rights as an account holder.

Yes. Any account that uses DANA, OVO or GoPay to fund activity on the platform falls under our full terms of use. The wallet you link becomes part of your account identity record.

We retain transaction and identity data for a period required by our operating obligations after account closure. You can request details of what we hold by contacting support via live chat.

Access depends on local law and is available only where local law in your region permits it. We do not override local restrictions — check your eligibility before opening an account.

Contact our support team through live chat or the Help Centre email. Submit your account details and the specific change needed. We confirm updates after verifying your identity.

Raise it directly with support. Describe the situation with your account reference and the relevant date. Our team will review it and respond through your registered contact channel.

We post the current version at ggg99 at all times. For material changes affecting wallet data or account rights, we notify you through your registered account notification channel directly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.